Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and share data.
Information We Collect
At Oldex Ancient, we collect information that helps us provide better investment education services. This happens in several ways, and we want you to understand exactly what we're gathering and why.
Personal Information You Provide
When you sign up for our learning programs or contact us, we collect basic details like your name, email address, phone number, and educational background. We also gather information about your investment experience level and learning goals.
- Contact details (name, email, phone number, mailing address)
- Educational background and investment experience
- Learning preferences and program selections
- Payment information for course enrollment
- Communications you send to our support team
Automatically Collected Information
Our website collects certain technical information automatically when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve your experience and understand how people use our educational resources.
- Device and browser information
- IP address and location data
- Pages visited and time spent on site
- Referral sources and search terms used
- Cookies and similar tracking technologies
How We Use Your Information
Every piece of information we collect serves a specific purpose in making your learning experience better. We don't use your data for random marketing or sell it to third parties.
Marketing Communications
We only send educational content and course-related updates to people who've signed up for our programs. You can opt out of marketing emails anytime by clicking the unsubscribe link or contacting us directly. We'll never spam you or share your email with other companies.
Information Sharing and Disclosure
We're pretty strict about who gets access to your personal information. Here's the complete picture of when and why we might share your data.
Service Providers
We work with trusted companies that help us run our educational platform – payment processors, email service providers, and learning management systems. These partners only get the minimum information needed to do their job, and they're contractually required to protect your data.
Legal Requirements
Sometimes we're legally required to share information with government authorities or law enforcement. This only happens when we receive valid legal requests or need to protect our rights and the safety of our users. We'll always review these requests carefully and share only what's legally required.
Business Transfers
If Oldex Ancient is ever sold or merged with another company, your information would be transferred as part of that transaction. We'd notify you beforehand and ensure the new owners commit to protecting your privacy under similar terms.
Your Privacy Rights
Under Canadian privacy law, particularly the Personal Information Protection and Electronic Documents Act (PIPEDA), you have significant control over your personal information.
Access and Correction
You can request to see what personal information we have about you and ask us to correct anything that's inaccurate. We'll respond to these requests within 30 days and provide the information in an easy-to-understand format.
Data Portability
If you want to take your data elsewhere, we can provide your information in a common, machine-readable format. This includes your course progress, account details, and any content you've created on our platform.
Deletion Rights
You can ask us to delete your personal information, and we'll comply unless we have a legal reason to keep it (like tax records or ongoing course completions). Some information might be retained in backup systems for a limited time even after deletion.
How to Exercise Your Rights
To request access, correction, or deletion of your information, just email us at [email protected]. We'll verify your identity and process your request promptly. There's no fee for reasonable requests, though we might charge for excessive or repetitive demands.
Data Security and Protection
Protecting your information is one of our top priorities. We use multiple layers of security to keep your data safe from unauthorized access, theft, or misuse.
Technical Safeguards
- SSL encryption for all data transmission
- Secure server infrastructure with regular security updates
- Multi-factor authentication for staff accounts
- Regular security audits and vulnerability testing
- Encrypted storage of sensitive personal information
Physical and Administrative Controls
Our team receives regular privacy training, and we limit access to personal information on a need-to-know basis. Physical access to our systems is restricted and monitored. We also have incident response procedures in place if a security breach ever occurs.
Data Retention
We don't keep your information forever. Here's how long we typically retain different types of data and why.
When retention periods expire, we securely delete or anonymize your information. Some data might persist in backup systems for up to 90 days after deletion from our primary systems.
Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience and understand how people use our educational resources.
Essential Cookies
These are necessary for basic site functionality – things like keeping you logged in, remembering your course progress, and maintaining your preferences. You can't disable these without affecting how the site works.
Analytics and Performance
We use Google Analytics to understand how people navigate our site and which educational content is most helpful. This information is aggregated and doesn't identify individual users. You can opt out using browser settings or Google's opt-out tools.
Managing Cookie Preferences
Most browsers let you control cookies through their settings. You can block or delete cookies, though this might affect site functionality. We don't use advertising cookies or share cookie data with marketing companies.
International Data Transfers
While Oldex Ancient is based in Canada, some of our service providers operate from other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place.
Cross-Border Safeguards
Any international transfers comply with Canadian privacy law requirements. We use standard contractual clauses and work only with providers that maintain adequate privacy protections. Most of our data processing happens within Canada or with providers in countries with similar privacy standards.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website.
Minor clarifications or administrative changes might be made without notification, but we'll always update the "Last Updated" date at the top of this policy. We encourage you to check back periodically to stay informed about how we protect your privacy.
Privacy Questions and Concerns
If you have questions about this privacy policy or how we handle your personal information, we're here to help. You can also file complaints with the Office of the Privacy Commissioner of Canada if you're not satisfied with our response.